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"Sloppy staff left waiting for training"

This was the headline of an article written by Kathleen Donaghey in the Gold Coast Bulletin on the 6th August 2009 which described the lack of customer service on the Gold Coast and how it had slipped in the past 20 years. The article asked readers about service on the Gold Coast and the results were unanimous that the bad service experiences they had overwhelmingly outweighed the good (Donaghey 2009).

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